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As a Senior Privacy Analyst, you will enhance regulatory compliance and privacy practices at Hargreaves Lansdown through training, risk assessments, and collaboration with teams on data protection measures and controls. You'll be responsible for developing privacy frameworks and ensuring compliance with international privacy standards.

The Head of Client Services will oversee the end-to-end complaint management service, ensuring regulatory compliance and customer satisfaction. This role involves managing escalated complaints, leading a team of complaints functional leads, and driving continuous improvement in complaints processes. The position also includes developing strategic plans for adherence to regulatory standards and reporting customer complaint metrics to senior management.

The Principal Legal Counsel will provide expert legal advice in disputes and regulatory matters, manage contentious legal risks, and support legal projects within the HL Group. This role involves collaboration with various stakeholders to translate complex legal matters, managing litigation, and developing legal risk management strategies.

The Internal Auditor will assess business processes, test controls, document findings, and make recommendations to improve governance and risk management. This role involves independent work as well as collaboration with a team, conducting stakeholder interviews, and ensuring the implementation of audit recommendations.

The Incident Analyst will manage the incident backlog ensuring timely resolution, analyze incident data for trends, support major incidents with reviews and reports, and collaborate with Problem and Change Management teams for effective incident handling.

The Senior SMCR Advisor will oversee the administration of the Senior Managers and Certification Regime (SMCR) across the organization, ensuring compliance, providing support to regulated colleagues, and managing documentation. Key responsibilities include maintaining the SMCR portal, drafting e-learning modules, and assessing conduct rule breaches.

The Operations Associate role involves communication with clients through various channels, providing personalized service, adhering to regulatory compliance, managing risks, and collaborating with other teams. Ideal for those seeking a career in a financial services environment, it emphasizes high accuracy, proactivity, and a willingness to learn.