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The Customer Support Specialist II at Uber Freight manages Full-Truckload (FTL) logistics, ensuring timely communication, addressing service issues, monitoring deliveries, and updating load statuses while delivering top-notch customer service.

The Customer Support Specialist II supports shipment data entry, scheduling, and tracking in US and Canada operations. Responsibilities include problem-solving with carriers and customers, making calls to resolve escalations, providing updates, prioritizing issues, and adapting to a changing team environment.

As a Customer Support Specialist II, you will assist in data entry, scheduling, and tracking for shipment processes, resolve customer and carrier issues via communication, and collaborate within a team to enhance service quality.

The Customer Support Specialist II manages logistics functions, ensuring timely product delivery while providing customer service. Responsibilities include monitoring shipment statuses, securing capacity, and maintaining relationships with shippers and carriers. The role requires experience in logistics and familiarity with TMS systems.

Uber Freight is seeking a Customer Support Specialist I to manage transportation functions, ensuring timely delivery and excellent customer service. Responsibilities include shipment management, inventory review, coordination with transportation lines, and participation in operational improvements. The role requires effective communication in both English and Spanish, along with proficiency in Microsoft Excel.

The Customer Support Specialist II at Uber Freight will manage transportation operations focusing on booking, shipping, tracking, and billing for both import and export shipments. Responsibilities include securing load capacity, communicating with shippers and carriers, updating system statuses, training users on TMS, and addressing financial discrepancies in TMS financials.

As a Software Engineering Intern at Uber Freight, you will develop and support distributed micro-services, maintain search infrastructure, and optimize processes on the platform. You are expected to learn new technologies and collaborate effectively with the team.