Customer Support Specialist l (After Hours)

Posted 2 Days Ago
Be an Early Applicant
64640, Monterrey, Nuevo León
Entry level
Logistics • Transportation
The Role
The Customer Support Specialist will manage transportation functions, ensuring timely and cost-effective delivery while providing exceptional customer service. Responsibilities include shipment management, inventory reviews, transportation coordination, operational process improvement, and updating TMS reports.
Summary Generated by Built In

About the Role

Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers. 

What the Candidate Will Do

    • Follow up of operation volume, customer service.
    • Shipment management in system and updates.
    • Inventory review between warehouses, supplier development.
    • Transportation coordination, follow up and communication with transportation lines.
    • Coordination of equipment and transshipment
    • Participation in operational process improvement
    • Customer service, follow up and empathy with customer needs
    • Updating TMS reports 

Basic Qualifications

  • Sense of urgency
  • Decision making
  • Proactive
  • Responsible
  • Dynamic


Preferred Qualifications 

  • Advanced English - Indispensable.
  • Intermediate knowledge of Office Suite
  • Microsoft Excel: intermediate knowledge of Microsoft Excel including, but not limited to, VLookup, Pivot Tables and advanced formulas.
  • Effective analytical and problem solving skills.
  • Ability to visualize and implement new concepts / strategies.
  • Simultaneous management of multiple tasks.
  • Negotiation skills.
  • Advanced written, oral and presentation communication skills in Spanish and English.

rest during the week Thursday and Friday 

Monday Tuesday and Wednesday 7 a.m.-4 p.m.

Saturday and Sunday 10 a.m. - 7 p.m.

(Weekends can be Home Office, weekdays would be in office)

About Uber Freight 

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 


The Company
Chicago, , Illinois
5,622 Employees
On-site Workplace

What We Do

Powering Intelligent Logistics

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