Schedule: FT
Job Type: Onsite
Salary Type: Salary
Working hours: 2nd shift – 16:00 pm a 22:00 pm Monday to Friday and Saturday 08:00 am to 18:00 pm
About the Role
Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
What the Candidate Will Do
• Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
• Secure capacity for loads
• Leverage carrier relationship to influence capacity awards during tight markets
• Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding detention information
• Communicate and gain approval for expedite shipments
• Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
• Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
• Rate Quotes
• Lead training sessions for Carrier Contacts as necessary on Carrier Portal
• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
• Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
• Set-up new Receivers, vendors, and suppliers
• Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
• Utilize TMS to actively manage on-time performance and automation objectives
Basic Qualifications
• 1-2 years related experience in logistics
• Bachelor’s degree in International Relationships or related
•English C1 written, oral, and presentation communication skills
Preferred Qualifications
• Knowledge of Freight Industry
• Reporting and Analytics
• Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
• 1 – 2 Years of customer service experience
About Uber Freight
Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.
Candidate Privacy Notice
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
What We Do
Powering Intelligent Logistics
