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The Supervisor, Account Support for Commercial Card oversees teams handling payment exceptions and manual credit card processing. Responsibilities include managing workflow, providing guidance, identifying growth opportunities for payment products, and maintaining reporting metrics for account performance. They act as a liaison for clients and ensure team development through training and education on products and industry changes.

The Customer Support Specialist I is responsible for providing technical system support for Commercial activities, resolving customer issues, and delivering high-quality customer service through various communication channels. Responsibilities include case management, account maintenance, and providing technical assistance with banking systems and applications.

The Remittance Processor I will support Lockbox Remittance Processing by sorting mail, processing payments while adhering to privacy regulations, and maintaining documentation. Key responsibilities include using mail sorting equipment, handling Protected Health Information, and adapting to different departmental needs while ensuring accurate and timely collection of payments.