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The Product Support Analyst 1 provides technical support to internal and external customers, assists in resolving SmartSolve Management related issues, performs basic research for reported problems, maintains databases of support interactions, and collaborates with Global Services and Engineering to facilitate solutions. They also assist R&D with testing and maintaining bug fix databases, offer remote access services for problem resolution, and handle other departmental tasks as assigned.

The Inside Sales Representative will introduce service contracts to current customers, establish new business sales through email and phone campaigns, engage with decision-makers, and provide solutions based on customer feedback to support long-term service agreements.

The Account Mgr 2 role is responsible for managing client relationships within mid-sized organizations, growing revenue by identifying new business opportunities, assisting the sales team, and ensuring client satisfaction with deliverables. This position involves participating in sales presentations and managing contract renewals.