Manager, Client Services

Manager, Client Services

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is acting as the biopharma's sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that currently we are looking for a Manager, Client Services to join our team of over 10,000 global field personnel supporting our pharmaceutical and biotech clients.

The Manager, Client Services is expected to spend eighty (80) percent of their time providing support and twenty (20) percent on administrative work and training.

Position Background:

Patients are at the center of our client’s business strategies. As part of the Patient Services Operations Support Center (PSOSC), the Manager, Client Services is responsible for supporting the internal and external customer regarding the Nurse Ambassador CRM system and Nurse Ambassador program.

Essential Functions.

Manages a group of client service professionals within a part of a large or mid-sized market or an assigned group. Responsible for quality and service to client, ensuring client obtains maximum value from products and services.

• Manages a staff of client service professionals, providing direction and guidance and developmental opportunities.
• Partners with clients to derive optimal value from IQVIA services, ensuring a seamless flow of client requirements through the delivery services process.
• Serves as project leader between the client and IQVIA – translates client support needs into action plans with the internal service team (i.e. determines responsibilities and timeframes and negotiates resources with internal departments).
• Performs full assessments of client support needs on a regular basis.
• Provides in-depth training in IQVIA databases, products and service requirements (e.g. report-input deadlines) as needed.
• May provide input into local client service strategy.

Qualifications:

• Bachelor's Degree Req
• Five (5) years of relevant work experience Req
• Two (2) years experience as an IQVIA Client Service Rep Pref
• Pharmaceutical industry experience Pref
• Experience developing and delivering training to clients Pref
• One (1) to Two (2) years of experience using IQVIA data and products Req
• Proficient in PC applications
• Business acumen (knowledge of the pharmaceutical industry, including the applications for IQVIA data)
• Change management/process analysis skills
• Strong communication skills, including ability to train, present and deal tactfully with clients
• Project management experience in overseeing or contributing in difficult, multi-discipline projects
• Managerial skills, including a strong focus on team building
• Knowledge of IQVIA databases and report creation process
• Accredited in Company service certification program. Pref
• Ability to travel to clients and IQVIA offices as appropriate

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is 80,000 - 95,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.