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This role involves directing and assisting in resolving dental benefit determinations for government program members. Responsibilities include analyzing cases related to compliance issues, communicating with internal and external stakeholders, preparing dental claims, documenting case information, and participating in audits and legal hearings.

The Provider Recruitment Specialist recruits and retains dentists for TennCare programs, utilizes SalesForce for tracking contacts, conducts presentations, attends dental events, and analyzes recruitment needs with network analytics teams. The role involves significant travel to strengthen relationships within the dental community and promote company programs.

The Onsite Support Analyst provides technical support for end-user hardware and software, assists with remote user support, coordinates office activities, and manages audio-visual systems during events. Responsibilities include provisioning hardware, user training, documentation, and support tasks as needed.