Job Title:
Onsite Support Analyst
Number of Positions:
1
Location:
Okemos, MI
Location Specifics:
In-Office
Job Summary:
At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities for all. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.
At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.
Position Description:
To provide front line in-office and hardware depot style support technical support of all end-user hardware platforms.
Primary Job Responsibilities:
-
Provisions and decommissions end user computing hardware for all users.
-
Provides hands-on IT support for our offices, personal computing, audio visual, and printing equipment.
-
Assists with TAC (phone) support of remote users during peak times.
-
Helps coordinate large scale office activities such as employee moves, setting up or decommissioning new offices,
-
Supports installation, configuration, and troubleshooting of software
-
Creates / provides user training for mobile devices, and end user equipment / systems.
-
Creates / updates documentation for common tasks / processes.
-
Support of large meeting events (both in house and remote), utilizing complex audio visual systems, Microsoft Teams, and MS Teams Live events. Acts as a Producer for Teams Live Events.
-
Works with the asset management team on inventory process development / review
-
Some travel to remote offices will be required.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Minimum Requirements:
Position requires an associate’s degree with relevant course work in computer science or a related field and three years of experience in personal computer system support, development, or training. An A+, IT Fundamentals, HDI or other PC / Helpdesk beginner level certification preferred. Will accept any suitable combination of education, training, or experience.
Position requires strong customer service skills, basic knowledge of operating systems in general, solid working knowledge of Windows 7/8/10 and MacOS, iOS, Android , MS Office, and Helpdesk procedures; ability to analyze and resolve problems, use independent judgment, and communicate effectively with internal and external contacts; ability to work with cross-functional job responsibilities; and the flexibility of working overtime.
This job’s responsibilities may include task assignment to support, administer, or access systems, which contractually requires ADP I or II Public Trust Access Level. Eligibility for ADP Clearance requires US Citizenship.
The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
Top Skills
What We Do
Delta Dental of Michigan began operations in 1957, and today with its affiliates, is one of the largest dental plan administrators in the country. Delta Dental companies nationwide comprise the Delta Dental Plans Association, which provides coverage to more than 80 million Americans and operates two of the nation’s largest networks of participating dentists.
In addition to providing superior dental benefits, Delta Dental of Michigan and the Delta Dental Foundation are committed to investing in initiatives that support healthy, smart, vibrant communities for all. Follow the Delta Dental Foundation for their work on improving oral and overall health and health equity.
_0.jpg)
