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The Customer Success Executive will enhance user experiences by assisting employees and employers in navigating health insurance and benefits. Responsibilities include addressing customer queries through various communication channels, developing support processes, coordinating with insurance partners, and ensuring high customer satisfaction and retention.

The Campaign Management Lead will oversee end-to-end email and mass marketing campaigns, from planning to execution, including content creation and performance analysis. Responsibilities involve managing KPIs, optimizing campaigns, and ensuring compliance with legal standards, while leveraging tools like HubSpot and Pardot.

The Assistant Manager will lead a team responsible for managing reimbursement claims with insurance companies, ensuring effective communication and resolution. The role includes monitoring claims processing metrics, implementing best practices, and maintaining strong client relationships while also preparing reports on team performance.