About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to insure 10mn lives by 2025. Backed by leading global investors including Tiger Global, and Sequoia Capital, we help companies care better for their employees by providing.
About the Role
As a key member of the onboarding pod in Mid-Market segment you will ensure that both employees and employers navigate their health insurance and benefits seamlessly. You will be dedicated to customer success, going above and beyond to prioritise and assist end users.
Being the first point of contact post-sale you have to be the flag bearer of Plum.|
We are looking for someone with excellent communication skills, passion for helping people, solving complex problems with creative solutions.
What You’ll Be Doing:
- Onboard corporate clients, coordinating with internal teams (Sales, Account Management, Product) and external insurers.
- Guide HR/Admins and employees through the product onboarding process. Adhere strictly to standard operating procedures (SOP) for onboarding.
- Develop comprehensive knowledge of our products, systems, and processes. Address customer queries promptly and accurately via phone, email, or chat.
- Manage corporate escalations related to onboarding.
- Collaborate with internal and external teams to resolve customer issues efficiently. Drive customer retention by delivering exceptional service.
About You:
- 0-3 years of experience in Customer Success, Client Servicing, or Relationship Management.
- Excellent command of English, both written and spoken.
- Strong attention to details.
- Proficiency with modern tools such as Intercom, Slack, Google Suite, and Hubspot.
- Experience in a startup environment is a plus.
- Strong skills in data handling and Excel.
What We Do
Plum is a talent assessment platform that strips away bias and reveals human potential to revolutionize how global enterprises hire, grow, and retain talent. With unmatched scalability, Plum powers more objective and equitable talent decisions across the employee lifecycle using the predictive power of psychometric data.
With Plum, you can:
• Quantify job fit to match the right people to the right roles
• Spot potential to objectively identify and start developing future leaders sooner
• Grow your people by empowering them with personalized career insights
• Work better together by equipping leaders with insights to build high-performing teams
Plum data is 4X more predictive of future job success than what you’ll find on a resume, so you can finally look beyond credentials, degrees, and past job titles to discover what candidates and employees are truly capable of achieving if given the opportunity. That means you can build a more diverse talent pipeline by surfacing people for opportunities based on raw talent and potential, regardless of race, gender, or background.
