About Plum
Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations.
Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as many as 600mn Indians will likely have to depend on employer-sponsored insurance.
Plum is on a mission to provide the highest quality insurance and healthcare to 10 million lives by FY2030, through companies that care. Plum is backed by Tiger Global and Peak XV Partners.
About the role
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for customer success champions who can help us deliver the best ever experience to our users.
We’re looking for outstanding Customer Success Associates who have consistently delivered high customer satisfaction, and thrive in taking full ownership of delivering delight to our customers. You should understand the importance of customer success and takes pride in going over and beyond to help the customers. You should put your customer first and should be passionate about helping people. You should have an ability to think on the feet to come up with creative solutions for customer issues.
We don’t pretend that it’ll be easy - joining a company and embarking on the scale-up phase is an amazing challenge, pushing well beyond the boundaries of natural growth cycles. You’ll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Plum growing month over month at the pace of the fastest growing SaaS companies in history.
Roles and Responsibilities :
- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience
Experience and Qualifications :
- At most 3 years of experience in customer service/support on voice/chat/email
- Great command of English (both oral and written)
- Comfortable using modern tools like Intercom, Slack, Freshworks, Google Suite and Hubspot
- Ideally worked in a fast-paced startup environment
Additional Info:
- It will be 5 days onsite working.
- Week-offs will be rotational.
What We Do
Plum is a talent assessment platform that strips away bias and reveals human potential to revolutionize how global enterprises hire, grow, and retain talent. With unmatched scalability, Plum powers more objective and equitable talent decisions across the employee lifecycle using the predictive power of psychometric data.
With Plum, you can:
• Quantify job fit to match the right people to the right roles
• Spot potential to objectively identify and start developing future leaders sooner
• Grow your people by empowering them with personalized career insights
• Work better together by equipping leaders with insights to build high-performing teams
Plum data is 4X more predictive of future job success than what you’ll find on a resume, so you can finally look beyond credentials, degrees, and past job titles to discover what candidates and employees are truly capable of achieving if given the opportunity. That means you can build a more diverse talent pipeline by surfacing people for opportunities based on raw talent and potential, regardless of race, gender, or background.
