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The position supports incident response management and security vulnerability management, focusing on internal and external cyber threats. Responsibilities include mentoring team members, engaging with global incident response teams, facilitating penetration testing, monitoring vulnerabilities, and preparing security training.
Customer Care Advocates handle inbound customer service inquiries via phone and email, resolving complex issues while ensuring an exceptional customer experience. They are expected to listen effectively, understand customer needs, and deliver appropriate solutions in a professional manner.
The Annuity Supervisor will manage a team of customer care associates, ensuring they provide excellent service on MetLife products. The role involves coaching team members, monitoring call quality, conducting performance reviews, and ensuring compliance with regulations. Collaboration with various departments to improve customer experience and support revenue initiatives is also essential.
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The Regional IT Service Manager will lead operational, technical, and continuous improvement activities for IT services in Latin America. Responsibilities include managing service desk and incident management processes, ensuring system availability, guiding recovery during incidents, and providing reports on performance.
The Lead AI Data Engineer at MetLife will build and oversee data pipelines and architecture to integrate AI capabilities into products for Disability and Absence customers. Responsibilities include mentoring developers, managing technical solutions, conducting code reviews, and resolving production issues while focusing on hands-on development and SRE practices.
The Private Capital Analyst will support reporting, analysis, and presentations within the Private Capital department. Responsibilities include producing performance reports, assisting in investment recommendations, monitoring market movements, and conducting credit analysis.
The Financial Consultant is responsible for the financial support of Regional Market clients, managing billing and financial reports, ensuring data integrity, participating in audits and strategic planning, and providing financial guidance for client implementations. Strong organizational and communication skills are essential for handling multiple client needs and maintaining industry knowledge.
The Director of Platform Engineering at MetLife will lead the design and implementation of Azure Cloud, AI, and IAM platforms. Responsibilities include managing transitions to new IAM solutions, optimizing platform services for Azure, driving cloud-native development, ensuring the integration of security measures in the software development lifecycle, and enhancing AI capabilities. The role involves mentoring a team and collaborating with cross-functional teams to address engineering challenges.
Customer Care Advocates provide service and information to customers regarding their MetLife policies via the MetLife websites. Responsibilities include responding to customer inquiries via telephone, researching requests regarding policies, and assisting with site access. During the role, associates will engage with customers, displaying superior interpersonal skills and professionalism.
The Java Developer will design and develop complex cloud-based mobile applications and microservices, creating CI/CD pipelines and reusable UI components. This role involves collaboration with stakeholders, adherence to coding standards, and contributions throughout the product development lifecycle.
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