Sr. Salesforce Software Engineer

Description and Requirements
Role Value Proposition:
As a Salesforce full stack engineer, you are responsible for the design, development, implementation, and maintenance of solutions for MetLife's Customer Solutions Center. You will create functionality and solve problems in Salesforce software using a variety of web languages, software programs, and technologies. Timely and quality delivery of these solutions is based on a set of standards and processes that establish consistency across the enterprise, data, reduce risk, and promote efficiencies in support of the organization and the business goals and objectives. You will have an opportunity to impact every part of the system, foster and cultivate your curiosity, and iterate over solutions to be the very best you can be to deliver for our customers. This role sits within a smaller team which provides the opportunity for the right person to take ownership of broader responsibilities, such as Scrum Lead who can support various releases and as support assisting the Product Owner of multiple products with the full-stack engineering responsibilities being the primary focus.
Key Responsibilities:

• Developing solutions on the Salesforce Service Cloud Platform
• Leading the collection and documentation of user requirements
• Analyzing, designing, and driving solutions for major components and features
• Implementing enterprise-caliber web and backend solutions
• Ensuring secure, high code quality across the entire team
• Investigating and resolving production management incidents, problems, and service requests
• Interfacing with key stakeholders and business leaders
• Working with cross-functional teams for delivery

Essential Business Experience and Technical Skills:
Required:

• Bachelor's degree in computer science or related field
• 7+ years of experience in developing customized solutions within the Salesforce platform.
• Experience in designing, coding, and implementing Salesforce applications.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce development team members offshore.
• Maintaining the security and integrity of the application software
• Proficient in Triggers, Apex, LWC.
• Good communication skills.
• Ability to problem-solve high-level software and application issues.

Preferred:

• DevOps practices for CI/CD, release management, and automation using Azure DevOps, Selenium, JUnit, or similar technologies.
• Git-based repositories such as GitHub, Bitbucket, or Azure Repos.
• Modern Identity and Access Management and general AppSec practices.
• Experience in working in a Matrix organization
• Experience in working with offshore
• Experience in working on a fast-paced project

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid