Agile Enablement Operations Associate

Description and Requirements
Role Value Proposition:
The Agile Enablement Central Operations (AE Central Ops) team sits within MetLife and is responsible for driving Agile enablement initiatives across the enterprise. The team focuses on operational execution, enhancing team collaboration, and ensuring the smooth implementation of agile frameworks and governance structures.
The Agile Enablement Operations Associate is responsible for executing key enablement initiatives, coordinating cross-functional engagement, and ensuring agility best practices are effectively applied at scale across the global enterprise. This is an exciting opportunity to play a hands-on role in driving agile enablement initiatives, supporting operational execution, enhancing team collaboration, and ensuring the smooth implementation of agile frameworks and governance structures across MetLife. Success in this role requires a strong execution mindset, mid-level energy for generating original ideas and possibilities, and high-level energy for delivering tangible outcomes. The Agile Enablement Operations Associate is responsible for operationalizing agile enablement initiatives and supporting data collection, reporting, and visualization. You'll collaborate closely with Agile Enablement client engagement teams in an environment where every contribution is respected, and every perspective is heard.
Key Responsibilities:

• Execute and operationalize agile enablement initiatives, ensuring frameworks, governance models, and toolkits are effectively implemented.
• Support data collection, reporting, and visualization, providing insights on agility maturity, flow metrics, and adoption trends to help teams optimize performance.
• Refine and maintain enablement playbooks, toolkits, and best practices to ensure consistent and scalable agility adoption across the enterprise.
• Act as a key engagement partner, collaborating with teams to facilitate knowledge sharing, feedback loops, and alignment on agile best practices.
• Identify opportunities for improvement by analyzing adoption trends, refining agile enablement approaches, and providing recommendations for process optimization.
• Work cross-functionally with Agile Enablement client engagement teams to support governance structures, agility insights, and continuous improvement efforts.
• Leverage agile work management tools (Azure DevOps) to enhance efficiency and reporting capabilities.

Essential Business Experience and Technical Skills:
Required:

• 3-5 years of experience in agile software delivery, DevOps, or Agile Release Trains (ARTs).
• Hands-on experience in agile work management tools (Azure DevOps).
• Strong problem-solving and critical thinking skills with a bias for action.
• Ability to work cross-functionally in a fast-paced, execution-driven environment.
• Experience with data visualization, reporting, and agility analytics to drive improvements.
• Familiarity with agile governance structures, flow metrics, and enablement frameworks.
• Smart, hungry, and humble with an entrepreneurial mindset.
• Experience as a Scrum Master to facilitate Global AE-sponsored Communities of Practices/events.

Preferred:

• Exposure to scaled agile frameworks (SAFe, LeSS, Scrum@Scale).
• Knowledge of cloud, CI/CD, or DevOps principles.
• Certification in Scrum, SAFe, or Agile methodologies (SPC certification is a plus).
• Experience with agile work management tools (Target Process, ServiceNow).
• Proficiency in data visualization tools (Power BI).
• AI prompt engineering.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies", Fortune World's 25 Best Workplaces™ for 2024, as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
#BI-Hybrid