As an L2 Support Representative, you will enhance customer satisfaction by resolving escalated tickets, assisting the L1 support team, and providing expert assistance on property management platforms. Responsibilities include monitoring support channels, developing documentation, and measuring support trends to ensure exceptional customer experiences.

The Enterprise Account Manager will build and maintain relationships with CXOs and VPs, ensuring they understand the value of HappyCo's solutions. This role focuses on collaboration with Customer Success and Professional Services while identifying opportunities for growth and retention of strategic accounts.

The Virtual Maintenance Technician at HappyCo assists residents remotely with maintenance issues via text, phone, and video calls. Responsibilities include triaging calls, providing guidance to resolve issues, and maintaining communication with residents and on-site teams. Candidates should have experience in general apartment maintenance and excellent customer service skills.