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The Customer Service Representative manages client inquiries regarding drayage, trucking, and container services. They handle customer accounts, resolve service-related issues, and coordinate with internal teams to ensure quality service delivery. The role requires strong communication and problem-solving skills, along with a solid understanding of the logistics industry.
As an Operations Representative at Cargomatic, you will serve as the main point of contact for customers, managing daily operations and communications, collaborating with internal teams to enhance customer experience, and developing processes for support staff.
The Principal Project Manager will lead customer onboarding and adoption processes, develop innovative solutions based on customer needs, maintain strong relationships with stakeholders, provide project status updates, and manage integrations of EDI and APIs for marketplace participants.
The Data Scientist will develop and manage dashboards to provide insights into Cargomatic's financial performance, conduct financial data analyses, and collaborate with different teams to support decision-making. Responsibilities include dashboard development, data analysis, cross-functional collaboration, and predictive modeling.
The GTM Product Marketing Manager - Drayage, Global Mile at Cargomatic is responsible for driving product growth, creating go-to-market strategies, developing pricing and positioning strategies, and ensuring alignment across teams. The role focuses on achieving revenue and profitability goals while advocating for customer needs and continuously improving product offerings.
As an Operations Coordinator, you will ensure smooth terminal operations by managing relationships with stakeholders, overseeing daily tasks, and optimizing service quality. Responsibilities include supporting drivers, managing pickups, coordinating with the dock supervisor, and providing excellent customer service while adapting to changing priorities.
The Customer Service Representative will manage customer inquiries and accounts in the transportation sector, particularly in drayage and trucking. Responsibilities include processing orders, tracking shipments, resolving issues, and supporting the sales team. Candidates should possess strong communication and problem-solving skills, as well as familiarity with CRM and logistics software.
The Billing Manager at Cargomatic will oversee billing operations, ensuring accuracy, compliance, and efficiency while managing and mentoring the billing team. Responsibilities include preparing invoices, reconciling accounts, collaborating with finance and customer service, and leading cross-functional projects to enhance billing processes. Strong leadership and communication skills are necessary for this fast-paced role.
The Billing Manager at Cargomatic will oversee billing operations, ensuring accuracy and compliance with policies. Responsibilities include leading the team, managing billing systems, monitoring performance metrics, and collaborating with finance and customer service to resolve issues.
The Director of Customer Onboarding & Sales Operations oversees the onboarding process for new clients, focusing on EDI/API integration while optimizing operations in collaboration with sales, engineering, and customer support teams. They utilize data to monitor the onboarding pipeline, develop strategies for successful integration, and enhance customer relationships to drive long-term success.
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