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The Genesys Engineer will design and deliver customer experience solutions, install and test Genesys software, support large implementations, and maintain daily operations. Candidates should have significant experience with various Genesys products.

The IVR Developer will design and develop customer experience solutions by collaborating with team members, fulfilling technical requirements, and ensuring timely project delivery. Responsibilities include hands-on application development and working closely with a Project Manager.

The CX Business Analyst will contribute to the design, testing, and delivery of customer experience (CX) solutions, focusing on creating detailed design artifacts and collaborating with clients and cross-functional teams to ensure project deliverables meet business requirements.

As a DevOps Engineer, you will design and manage an AWS environment, deploy software releases for IVR applications, write SQL scripts, and automate processes using Jenkins with Groovy scripting. Troubleshooting using Unix commands and networking knowledge are also key responsibilities.

The Web Designer will create user experiences and web designs based on client needs, lead application design sessions, and ensure adherence to design standards. Responsibilities include writing requirements, creating wireframes and prototypes, and collaborating with clients and developers while promoting usability standards.

The IVR Test Engineer will be responsible for implementing testing best practices for a large scale IVR application, mentoring the team in QA strategies, and focusing on test planning and automation scripting. The role requires executing and tracking functionality tests by different methods.

The Customer Experience Analyst will enhance client IVR operations by formulating optimization methods and conducting data analysis, specifically for Mandarin-speaking customers. Responsibilities include analyzing client data, formulating recommendations to improve customer experience, and collaborating with project managers for effective solutions.