PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Manage all aspects of the project delivery including project schedule, scope management, risk management, scheduling resources, setting goals and priorities, and reporting project status
- Ensure engagements are on time, on budget and exceed quality expectations
- Have the ability to fully understand solution functionality and high level architectures to actively manage scope and customer expectations
- Establish and maintain quality relationships between our clients, strategic partners and third party providers
- Achieve profitability goals by providing high-quality and efficient delivery services
- Conduct JAD sessions and document requirements for CX solutions
Requirements
- 3+ years relevant experience managing projects related to contact centers, self service, and CX
- Understand the end-to-end expectations for lift and shift projects and activities
- Excellent written and oral communication skills
- Excellent presentation skills
- Understanding of system architecture
- Expert in the use of MS Office and MS Project
- Self service (voice and digital) application familiarity
- Proven ability to work under pressure within a team and in isolation
Desired
- Experience managing implementations of Genesys or cloud based contact center platforms
- Top tier management consulting experience
- Project Management Certification, e.g. PMI
- Experience with Wrike
Top Skills
What We Do
PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.
We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.
