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The Senior Java Developer will design and deliver customer experience solutions, analyze requirements, code, test, debug, and maintain software applications, providing leadership and technical support to the integrated team. Excellent communication skills are essential for interacting with stakeholders.

The Engagement Manager will develop and maintain client relationships, lead and optimize project delivery, manage day-to-day client interactions, and provide leadership and support for the team. They will also participate in recruitment activities and offer CX thought leadership.

The Senior Genesys Architect will lead the design and delivery of customer experience solutions, facilitating sessions with customers, defining business and technical requirements, and mentoring the technical team. The role involves hands-on experience with Genesys installation and configuration, working closely with project managers to ensure quality delivery.

The Genesys Developer will facilitate JAD sessions, define and document business and technical requirements, design and develop Genesys desktop solutions, and work closely with Project Managers for timely delivery. Responsibilities also include mentoring team members and assisting the sales team with technical presentations.

The Senior Test Analyst will design and deliver customer experience solutions, manage testing efforts based on design documents, write and execute test cases, create test data, monitor test progress, and support User Acceptance Testing while assisting clients in understanding the scope of testing.

The IVR Audio and Localization Specialist will manage multilingual audio IVR prompts, ensuring quality through QA and editing. Responsibilities include managing vendor relationships, gathering customer requirements, and assisting with dialogue design and localization.

The Senior Front-End Developer will develop and maintain user interface elements in web applications, use Vaadin to develop and maintain applications, and assist in training other front-end developers. The role emphasizes user interface design principles and enterprise application refactoring.