Top Tech Jobs & Startup Jobs

Analyze caller behavior data and create visual reports to improve IVR experiences. Collaborate with stakeholders for data-driven insights.

Lead the testing team to design, plan, and execute testing efforts for web and IVR applications, ensuring project deadlines are met.

The Java Application Architect will lead application development teams, design software solutions, ensure quality assurance, and guide technical staff. They will also analyze requirements and evaluate new technologies to enhance customer experience solutions.

The Senior Test Analyst is responsible for designing testing efforts, writing and executing test cases, creating test data, and collaborating with teams to ensure quality in customer experience solutions.

Design and administer databases, develop web applications, write SQL for application enhancements, and participate in call center analytics systems integration.

Develop and maintain user interfaces for web applications, train team members on front-end development, and implement customer journey solutions.

Manage multilingual audio IVR prompts, oversee voice talent relationships, and assist in designing human/computer dialogue for localization solutions.