Genesys Architect - REMOTE

Reposted 14 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
Senior level
Information Technology
The Role
The Senior Genesys Architect will design and deliver customer experience solutions, lead a team in implementation, define requirements, and mentor technical staff.
Summary Generated by Built In

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients.  We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do. 

Responsibilities

  • Facilitate JAD sessions with customers
  • Define and document detailed business and technical requirements
  • Design and architect CTI based solutions to meet requirements
  • Lead a team of engineers in implementation activities
  • Expert hands-on experience with Genesys installation, configuration and development
  • Work closely with Project Managers to ensure on-time, quality delivery
  • Assist sales team with customer meetings and technical presentations
  • Mentor other technical team members

Requirements

In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

  • Genesys Routing solutions
  • Genesys Reporting
  • Genesys Voice Portal
  • Genesys SIP Server
  • Genesys eServices

Desired Experience

  • Genesys iWD
  • Genesys Workforce Management
  • Genesys Desktop (iWS, WDE and WWE)
  • Genesys Interaction Recording
  • Genesys Rules System
  • PBX to Genesys SIP Migration
  • J2EE (Java, Servlets, JSP, EJB, JSF)
  • .NET (C#, ASP.NET, ADO.NET)

Top Skills

.Net
Ado.Net
Asp.Net
C#
Ejb
Genesys Desktop
Genesys Eservices
Genesys Interaction Recording
Genesys Iwd
Genesys Reporting
Genesys Routing
Genesys Rules System
Genesys Sip Server
Genesys Voice Portal
Genesys Workforce Management
J2Ee
Java
Jsf
Jsp
Pbx To Genesys Sip Migration
Servlets
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The Company
Sacramento, CA
403 Employees
On-site Workplace
Year Founded: 2004

What We Do

PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.

We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.

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