Solution Architect

Posted 6 Days Ago
Be an Early Applicant
Hiring Remotely in USA
Remote
Senior level
Information Technology
The Role
The Senior Solution Architect will represent PTP's CX services, work with clients on requirements, architect solutions, and collaborate with teams to provide effective customer solutions.
Summary Generated by Built In

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Solution Architect to help us sell CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

  • Represent PTP CX services and solutions to clients and partners, which includes client meetings and field events such as conferences and seminars
  • Work with customers to identify business and technical requirements
  • Architect and scope solutions which meet business and technical requirements
  • Present solutions and conduct demonstrations
  • Create proposals and respond to functional and technical elements of RFIs/RFPs
  • Collaborate with sales, partners and internal teams to provide clients with CX solutions

Requirements

  • Ideal candidate must be self-managed with a proven track record in professional services and software sales
  • 5+ years of speech-based IVR development experience
  • Knowledge of IVR and speech standards (VoiceXML, SRGS, SISR, MRCP)
  • Knowledge of contact center infrastructure
  • Experience with large contact center implementations
  • Strong presentation skills
  • Excellent verbal and written communication skills
  • Available to travel
  • BS in Computer Science or Information Systems is strongly preferred

Salary is DOE and is extremely competitive.

Top Skills

Contact Center Infrastructure
Ivr
Mrcp
Sisr
Srgs
Voicexml
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The Company
Sacramento, CA
403 Employees
On-site Workplace
Year Founded: 2004

What We Do

PTP is a consulting firm wholly focused on helping organizations deliver strategic customer experience solutions that drive revenue.

We provide strategy, implementation and support services across the most common Contact Center, CRM and Security technology platforms, and unlike most business consulting firms, we are fast, flexible, and performance-driven.

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