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Act as the overall program manager and administrator for the contracted effort, serving as the primary interface with Government program authorities on technical and program/project issues. Manage acquisition and employment of program/project resources.

The IT Service Desk/Knowledge Base Manager IV supervises IT Service Desk personnel and resolves system issues to minimize downtime. This role involves assisting users with technical problems, overseeing survey design and data management, and producing reports based on survey findings.

The Program Manager will oversee the management of the Defense Health Agency contract, leading IT projects, coordinating with technical staff, and ensuring project stages meet deadlines and budgetary constraints. They will direct multi-disciplinary IT support teams, manage subcontractors, and resolve issues related to program requirements.

The Customer Service Representative will provide support to Military Sailors and their families by investigating and resolving inquiries through various communication channels. The role involves utilizing software applications, conducting data entry, and receiving training for military programs. Opportunities for advancement into supervisory roles are available for high-performing agents.

The SIPRNet Project Manager is responsible for managing all areas of contract management, overseeing IT projects, supervising technical staff, and ensuring project completion within deadlines and standards. Additionally, the role includes planning project phases, addressing complaints, and ensuring multi-disciplinary team collaboration to achieve objectives.

The Information Systems Analyst IV oversees systems analysis of complex computer and networking systems, providing integration guidance and technical documentation assistance. They work independently on complex tasks and supervise lower-level analysts while ensuring proper system functionality.

As a Customer Service Representative, you will assist Navy Sailors and their families by investigating and resolving inquiries via various communication channels. You will utilize CRM applications and internal/external websites, maintain accurate transaction records, and receive training on military programs to provide support throughout the US and abroad.