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The Senior Consumer Complaints Coordinator investigates and analyzes consumer complaints, prepares responses, tracks findings, and participates in monthly calibration meetings. They assist in process improvement and maintain records while fostering collaboration within the team.
As an Account Coordinator, you will communicate with dealers and sales representatives to address and resolve missing stipulations required for consumer loans, ensuring exceptional customer service and maintaining positive business relationships. You'll track funding errors and notify dealers of loan package statuses while achieving volume targets through efficient organization and management of conflicting priorities.
As a Senior Inside Sales Manager, you will lead and manage a profitable buying team, monitor productivity, oversee employee scheduling, and drive departmental goals by fostering collaboration and maintaining high performance standards.
The Employee Relations Specialist II acts as a liaison between employees and management, managing employee relations issues, promoting fair treatment, and ensuring compliance with labor laws. Responsibilities include conflict resolution, conducting investigations into complaints, advising on policies, handling terminations and offboarding processes, and preparing documentation for unemployment claims.
The Escalations Coordinator is responsible for resolving complex customer issues escalated from front-line associates, ensuring positive customer experiences. They apply critical thinking to problem-solve, initiate and follow up on insurance claims, and track root causes of escalated issues. Additionally, they provide feedback on trends and facilitate training for system enhancements to improve customer experience.
As an Operations Analyst at GLS, you will be responsible for identifying, researching, and recommending solutions for internal problems within the business cycle. You will work on strategic analysis, process optimization, credit risk decisions, simulation tools, market research, and more. Strong communication skills and a Bachelor's degree in a relevant field are required, along with proficiency in SQL and/or Python.
As a Talent Acquisition Specialist at GLS, you will manage the full recruitment life cycle, source candidates, develop online strategies to attract a diverse talent pool, coordinate background checks, participate in college recruitment initiatives, and support administrative HR functions like onboarding.
As an Account Specialist at GLS, you will build and maintain relationships with dealer partners, conduct 80-120 outbound calls daily, provide support for active deals, document outreach in CRM, and assist with deal structuring and funding documentation issues.
The Legal Support Specialist provides support to the legal team by managing pre-litigation and litigation matters, responding to subpoenas, conducting investigations, and recommending improvements based on findings. The role includes collaboration with legal staff and operations management to address consumer concerns and improve processes.
As a Customer Account Coordinator II at GLS, you will manage administrative processes within the Recoveries Department, assist in resolving customer and dealership disputes, handle total loss claims, and update accounts for accuracy. Your role will include making outbound calls, providing feedback for process improvement, and assisting in training new associates to enhance customer experience.
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