Top Tech Jobs & Startup Jobs

As a Customer Experience Team Lead, you will supervise and coach your team to deliver high-quality service, enhance employee performance, and ensure timely responses to customers. You'll monitor agent KPIs, maintain staffing levels, and contribute to a positive team environment while assisting in recruiting and developing team members.

As a Software Engineer III at Vivid Seats, you'll enhance the platform by maintaining and developing features for Core Java applications, collaborating with cross-functional Agile teams, and implementing best practices for design, testing, and code quality while working in AWS production environments to improve customer experiences.

The Senior Manager of Fan Experience at Vivid Seats will lead and develop a team to enhance the marketplace's response to fan selling needs. Responsibilities include creating operational processes, establishing KPIs, forecasting revenue, collaborating with marketing, and improving customer experiences. The role also involves coaching team members and implementing innovative practices to outpace competition.

As a Customer Service Representative at Vivid Seats, you will engage with customers and sellers, handling inquiries via phone, chat, and email. Your role involves solving unique issues, providing excellent customer experiences, and maintaining knowledge of company processes and policies. You will also follow procedures for order replacements and refunds, ensuring satisfaction throughout the customer journey.

As a Ticketing Operations Associate, you will manage seller ticket fulfillment using the Skybox POS system, support sellers and marketplaces, communicate with clients, ensure timely fulfillment of sales, and troubleshoot issues. The role emphasizes developing communication, negotiation, and problem-solving skills while building relationships with sellers.

As Senior Manager of Fan Experience, you will lead a team focused on improving fan selling processes, establish operational efficiencies, and collaborate with marketing to enhance seller options. You will be responsible for developing strategies to increase revenue, overseeing operational practices, and coaching team members for personal growth.

As Director of Engineering B2C at Vivid Seats, you will lead engineering teams responsible for the consumer-facing e-commerce properties. You'll focus on technical strategy, team development, and ensuring quality and scalability of systems while fostering collaboration and effectively managing resources for successful initiatives.