Business Analyst, Monitoring

The Opportunity: 
As a Business Analyst you are responsible for the daily monitoring of important business and data metrics, alerting and helping to diagnose when there are anomalies in the data and trends. This is an important role that has the ability and responsibility to provide actionable insight that impacts our business and financial performance. The Business Analyst position provides a high-performing, analytically inclined individual the opportunity to own the KPI monitoring process at Vivid Seats, learn the business by working across multiple functional areas, and have close visibility with business leaders.

How your role contributes to the success of Vivid Seats:

• Effectively monitor key metrics alongside top daily events using available analytical tools and dashboards; identify analytical reporting and monitoring gaps so that team members can create additional reporting & dashboards to fill those gaps.
• You are a conversion expert. Develop a deep understanding of our purchase funnel and analyze conversion points throughout. Alert business partners and stakeholders when there are anomalies.
• Project manage from anomaly detection, to alerting, to driving information and answers from business partners. You may not know all the answers yourself, but you are not afraid to ask the appropriate person to dig in further and get the answers needed.
• Work independently while managing and meeting competing deliverables, keeping stakeholders informed on timelines and setting expectations in a dynamic and fast-paced environment.

How your role expectations will progress as a Reporting and Data Analyst in the first 30, 90, and 180 days:

30 days in

• Complete new hire orientation, gaining the resources you need to be successful.
• Learn how ticket marketplaces operate and how you’ll contribute to providing great experiences for our customers.
• Acclimate to team and company norms, business objectives, and Vivid Seats values.
• Understand all relevant data sources and tools we use including Looker, Snowflake data sources and Google Analytics.
• Develop a systematic approach and written process check list for daily & weekly monitoring.
• You are sending daily performance emails with retrospective synopsis on the prior day / week to senior leadership and other business stakeholders.

90 days in

• You are proactively flagging areas of concern, providing next steps, updates and driving towards answers and resolution.
• Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
• Independently oversee day-to-day reporting and proactively providing data and insights to stakeholders.
• Are developing strong relationships and partnerships with key business partners.

180 days in

• Apply methods to execute individual tasks that positively impacts the team.
• Identify additional areas of improvement for robust alert monitoring and work with team members to get those data sources and reporting mechanism in place.
• Anticipate downstream impacts for changes, make necessary adjustments and proactively communicate to stakeholders.

What You’ll Bring:

• Bachelor’s degree, preferably in an analytical field
• High aptitude for learning on the job quickly
• You are outgoing, not afraid to ask people to do things, and willing to follow-up as needed
• Ability to tackle issues with a sense of urgency while maintaining professionalism and accuracy
• Strong written and verbal communication skills to effectively present information to stakeholders in an easy-to-understand manner
• Self-motivated with excellent time management, prioritization and organization skills
• Natural sense of curiosity and high level of interest in sports & live entertainment
• Experience with web analytic tools (Adobe or Google Analytics) and BI visualization tools (for example, Looker, Tableau Power BI) a strong plus

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include annual bonus incentives and equity for all employees; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can range. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Full Salary Range: $75,000 to $90,000

https://corporate.vividseats.com/careers/

Location: Chicago, IL  

We believe in a hybrid working model which provides employees the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago’s rising tech scene.