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The Associate Field Network Engineer is responsible for installing and maintaining client hardware and network systems, troubleshooting issues, and ensuring prompt service. Key responsibilities include using various tools for case management, performing field troubleshooting on LAN/WAN connections, implementing wireless solutions, and managing hardware installations while ensuring customer satisfaction and proper documentation of service cases.

The Sr. Project Manager oversees the implementation process for client projects, leading a team and ensuring successful project delivery. Responsibilities include project planning, maintaining communication with stakeholders, managing resources, and ensuring client satisfaction. The position requires significant travel and expertise in project management.

The Sr Customer Success Manager engages with clients to understand their needs around CDK solutions, builds and maintains relationships with dealership management, and identifies opportunities for growth and risk mitigation. They prepare reports and presentations to drive client education and success while mentoring junior staff and collaborating with sales and marketing teams.

The Implementation Specialist will drive the customer’s implementation experience for CDK Global tools, working with dealers to understand their needs, performing quality assurance, and ensuring customer satisfaction with the system's utilization. Key tasks include conducting status meetings, training associates, and addressing any issues that arise during the implementation process.

The Associate, Technical Support Analyst provides primary customer support for CDK products by responding to inquiries via phone, chat, and email. Responsibilities include troubleshooting hardware and software issues, documenting problems, escalating complex issues, and assisting clients with timely resolution. The role requires strong communication and problem-solving skills, with proficiency in PC and device troubleshooting.

The Associate Technical Support Analyst provides remote support to clients by troubleshooting software applications, managing inquiries through various channels, and escalating complex issues when necessary. The role involves case management, problem resolution, and documentation, while collaborating with team members and staying updated on industry developments.

The Sr Customer Success Manager ensures client satisfaction and success by understanding customer needs, maximizing utilization of CDK products, driving client engagement, and minimizing churn. Responsibilities include maintaining relationships, assessing risk factors for dealerships, creating reports for clients, identifying training needs, and mentoring junior staff. This role also involves significant travel and collaboration with sales to foster client growth.