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The Digital Support Specialist at Nymbus provides support for clients by monitoring applications and managing customer inquiries through various channels. This role involves solving issues, performing account maintenance, and ensuring compliance with Service Level Agreements, all while delivering excellent customer service in a remote contact center environment.

The Project Manager at Nymbus is responsible for overseeing multiple projects, working closely with clients and teams to manage scope, budget, and timelines. Essential skills include project management methodologies, active listening, and negotiation. This role requires creating project charters, managing deliverables, and ensuring project goals align with organizational strategies.

The Operational Readiness Specialist will develop and manage the knowledge management strategy, ensuring documentation is accurate and accessible. Key duties include administering the CCaaS platform, supporting new client implementations, and delivering training. The role focuses on enhancing processes, content creation, and collaboration across teams to improve operational efficiency.