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The Compliance Complaint Management Specialist investigates and supports complaint resolutions, analyzes data for root cause identification, and prepares reports for management and regulators. The role also includes ensuring compliance and customer advocacy, along with assisting in audits and maintaining departmental procedures.

The Fraud Operations Manager is responsible for overseeing the Fraud Prevention Investigators, managing daily work assignments, onboarding and training new staff, ensuring timely SAR filings, and performing reconciliations. The role involves mentoring, reporting, and leading fraud investigation projects.

The SVP, Head of Payment Operations will lead the Payment Operations department, ensuring effective processing of electronic payments, compliance with regulations, and continuous process improvements. This role includes overseeing daily operations, managing workflows, enhancing operational efficiency, establishing risk management processes, and collaborating with cross-functional teams to deliver seamless payment services.