AVP, Third Party Risk Manager

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location: Malvern, PA or West Reading, PA – Hybrid, coming into the office at least 3 days per week with Monday, Tuesday, and Thursday being set days.

**This is not an IT focused position and falls under the Enterprise Risk area

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

• Support the Maturity of the Third-Party Risk Management Program by providing recommendations and helping to provide strategy deliverables.
• Be open to change and provide leadership by leading TPRM staff across the enterprise to welcome/accept change.
• Provide periodic reports to management and stakeholders.
• Manage vendor reviews with the TPRM team that may not fit into a defined program.
• Own the completion of the business and vendor review process while managing the entirety of the vendor lifecycle, which includes vendor risk classification, due diligence review, contract negotiation, ongoing monitoring, and termination. 
• Evaluate third parties as a subject matter expert in the areas of operation, fourth parties, compliance, tech risk, financials, and reputation for compliance to company standards, TPRM policies, and Federal regulations.
• Utilize and work to enhance TPRM technology to follow the due diligence process and escalate issues and concerns (e.g., oversight deficiencies, program concerns, and open risk items)
• Develop solutions for remediation of identified risks and be able to document and speak to those mitigants.
• Complete formal written risk assessment of vendors and communicate risk assessment findings to Procurement, business line owners, Legal and other pertinent stakeholders.
• Read and understand contractual agreements to ensure identified risks comply with the Company's policies and procedures, legal, and regulatory requirements, and financial control guidelines.
• Establish good peer relationships and foster collaboration with internal and external stakeholders to provide top tier customer service.
• Provide training to TPRM employees both new and existing. 

What do you need?

• Minimum 7 years of knowledge of Third-Party Risk Management methodologies and regulatory guidance and or risk management at a fintech organization.
• Minimum 5 years of experience at a Bank, financial institution, larger corporation, or a fintech.
• Bachelor’s degree or equivalent experience.
• Well versed in financial regulatory and supervisory expectations in the risk areas.
• Expert level creative thinking and strong “on the spot” problem solving skills.
• Hands-on experience with executing on a Third-Party Risk Management program.
• Proven experience in contract management, being able to read a contract and understand and communicate contractual provisions and the impact to risk. 
• Excellent verbal, written, and interpersonal communication skills with the ability to explain programs, features, policies, and procedures to Customers Bank employees, customers, and business owners.
• Previous leadership experience that included mentoring junior employees
• Self-starter with the ability to work independently.
• Familiarity with vendor technology risk assessment controls and associated subdomains (i.e., information security, business continuity, etc.) or similar experience in related IT-audit or IT-audit support roles
• Familiarity with the current regulatory environment on Technology-related Vendor Risk for financial institutions, i.e., OCC 2013-29, FFIEC BRP/DR Handbook, FDIC guidance.
• Demonstrated understanding of information security, business continuity/resumption, compliance, financial analysis, legal, and audit are preferred skills/knowledge are preferred knowledge requirements.
• Ability to take initiative and perform in a challenging, agile, fast-paced technical and business environment.
• Ability to maintain confidentiality.
• Above all, a desire to learn and a passion for third party risk management.

Technology Skills:

• Certified in third party risk or other risk domains (CRVPM, CTPRA, CERP, CRISC)
• Project Management Professional (PMP), Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) or relevant IT certifications and credentials a plus.
• Third party risk tool or GRC experience

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.