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As a Support Analyst, you will be the first point of contact for customers, providing quick and efficient support with empathy and friendly service. Collaborate with global teams to ensure an amazing customer journey. Responsibilities include responding to customer concerns, educating customers about products, analyzing data, troubleshooting technical issues, and providing technical documentation.
As a Customer Onboarding Manager, you will act as the primary contact for new customers, managing their onboarding process, driving product adoption, and collaborating with cross-functional teams. You will utilize strong relationship management and communication skills to help customers achieve success with SafetyCulture products, while improving onboarding processes through data-driven strategies and stakeholder engagement.
As a Hybrid Account Executive at SafetyCulture, you will prospect for new customers, collaborate with the sales team, conduct demonstrations of the SHEQSY solution, and ensure smooth onboarding for new clients. You will serve as a product expert and drive customer adoption, all while building long-term relationships and supporting growth targets.
The Technical Pre-Sales Engineer will collaborate with Account Executives to deliver tailored solutions to enterprise clients. Responsibilities include leading product demos, overseeing RFX processes, and engaging with C-suite executives. The role requires strong technical expertise and the ability to design innovative solutions based on customer needs, while guiding internal teams and enhancing products based on feedback.
As a Technical Pre-Sales Engineer, you will engage with executives to articulate product value, collaborate with Account Executives to address customer needs, lead product demonstrations, and provide technical guidance throughout the sales process. Your work will directly influence product development and enhance customer relationships.
As Principal Customer Onboarding Manager, you will lead the onboarding process for SafetyCulture’s strategic enterprise clients, ensuring successful implementations and product adoption. The role focuses on building relationships with C-Suite stakeholders, managing global rollouts, and aligning projects with customer objectives to maximize value and drive business growth.
The Senior Customer Success Manager will partner with Enterprise customers to understand their business objectives, ensure product adoption, retention, and advocacy. Responsibilities include managing customer portfolios, collaborating with sales, providing product expertise, and advocating for customer feedback to internal teams.
The Customer Success Engineer will collaborate with engineering and customer success teams to establish training-related integrations for SafetyCulture's platform, optimize customer experience, and build technical solutions. Responsibilities include working with APIs, writing scripts, and implementing solutions for enterprise customers.
Serve as the main point of contact for SafetyCulture’s largest and most strategic customers, ensuring successful implementations and product adoption. Build and maintain relationships with C-Suite stakeholders and executive sponsors. Lead pre-sales activities, collaborate on SoWs and RFPs, manage complex rollouts, and provide consultative guidance to customers.
Join SafetyCulture as an Enterprise Account Executive, responsible for growing existing accounts and identifying new enterprise opportunities in thriving verticals. Lead the sales process, drive revenue growth, develop executive-level relationships, and collaborate across teams for customer success. Advocate for customers, ensure seamless onboarding, and influence product development through feedback.
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