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The Lead NICE CXOne Engineer will oversee the implementation of contact center solutions, manage stakeholders, execute release planning, and ensure operational excellence. They will design call flows, integrate backend systems via APIs, and provide expert support in troubleshooting and enhancing customer experience technologies.

Lead and support global cross-functional teams in Agile methodology. Facilitate sprint ceremonies, manage product shaping, stakeholder relationships, and sprint planning. Coach teams in self-organization and remove impediments to ensure team success. Track progress metrics and drive continuous improvement in Agile practices.

The Senior Genesys Cloud Engineer will deliver professional services support for Genesys Cloud architecture, conduct training sessions, and provide expert guidance on workforce management processes. The role focuses on seamless integration within client operations and enhancing the use of Genesys Cloud features.