The Chargeback Analyst is responsible for managing incoming credit and debit card disputes and fraud activities to ensure customer satisfaction. The role involves analyzing inquiries, maintaining knowledge of fraud processing, and providing excellent customer service through effective communication and teamwork.

Supervise and coordinate Chargeback and Dispute Processing staff operations to ensure accuracy, efficiency, and quality customer service. Manage functional teams, evaluate performance, monitor workflow, conduct audits, create/update policies, and stay abreast of external changes in dispute processing environment. Act as Subject Matter Expert for platform systems and rules related to Chargeback processing. Coordinate special projects and adhere to compliance procedures and risk controls.