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The Lead-Infrastructure role involves supporting management to ensure seamless operations and exceptional customer service, resolving system issues efficiently, improving technology to decrease costs, adhering to SLAs, and being available for on-call support 24/7.

The Team Manager will oversee team performance in customer service related to banking and finance. Responsibilities include coaching team members, improving customer satisfaction metrics, managing attendance, and fostering employee engagement. The manager will also act as a client advocate and present team performance metrics to clients.

The Associate Manager for Ethics & Compliance will lead internal investigations, perform risk assessments, analyze transactions for fraud, develop compliance training programs, manage compliance documentation, and support initiatives across departments. They are tasked with ensuring adherence to regulations and promoting company values.