Company Description
Company Description
At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Dialer Sr. Manager.
Job Description
As a Dialer Sr. Manager you are expected to:
KEY RESPONSIBILITIES:
- Perform daily uploads, downloads and importing of dialer schedules;
- Document activities for outbound dialer;
- Analyze dialer-output data to identify potential problems/issues;
- Run payment reports regularly;
- Create and update dialing campaigns, filter, list strategies and reports;
- Monitor and adjust performance of the dialer systems; and
- Complete other duties as assigned by the markets.
Qualifications
MINIMUM QUALIFICATIONS:
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge on a dialer system (auto-dialer operation/concepts)
- Working knowledge on basic Statistics (ability to comprehend and analyze dialer-output data)
- Basic understanding of database-design principles, data structures and optimizations
- Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills
- Strong communication skills for client facing
- Livevox dialer experience is an advantage
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
