Associate/ Sr. Associate- Travel Customer Service _Mumbai

Posted 6 Hours Ago
Be an Early Applicant
Navi Mumbai, Thane, Maharashtra
Entry level
Artificial Intelligence • Analytics
The Role
The role involves providing voice customer service in the travel sector, handling reservations for airlines, hotels, and cabs while ensuring a high level of customer satisfaction.
Summary Generated by Built In

Company Description

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. We call it One Sutherland.

Job Description

Job Description

Travel Customer Service

  • Voice Customer Service
  • Airline, Hotel, Cab Reservations.
  • Customer Handling

Qualifications

10+2

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Company
HQ: Pittsford (Rochester), NY
39,547 Employees
On-site Workplace
Year Founded: 1986

What We Do

We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!

Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.

We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.

We call it One Sutherland. #MakeDigitalHuman

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