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As a Customer Support System Admin at Spotnana, you will define and configure workflows in Salesforce Service Cloud, improve customer service processes, and analyze performance data. You will collaborate with various teams to enhance support efficiency, develop operating procedures, and onboard new team members.
As a Customer Success Manager, you will collaborate with hotel partners to set strategic goals, address their business challenges, and manage performance and budgets. You'll provide expert guidance, develop insightful reports, and work with various internal teams to drive the successful usage of Spotnana's offerings by hotels.
The Staff Site Reliability Engineer will build and maintain software to enhance customer navigation and experience, collaborate with teams to implement systems, monitor performance, develop automation tools, troubleshoot incidents, implement CI/CD pipelines, and continuously improve system reliability.
The Testing Specialist will support operations in onboarding, agent support, and troubleshoot technical issues. Responsibilities include providing feedback on products, streamlining processes, maintaining testing summaries, and engaging in special projects.
As a Staff Software Engineer at Spotnana, you will define and own product architecture, develop efficient front-end systems, collaborate with teams, communicate with leadership, write reliable code, resolve performance issues, and implement testable components.
The Software Development Engineer in Test will develop automation for testing Spotnana services and applications, support automation frameworks, and monitor quality assurance metrics. They will focus on removing manual dependencies, create central quality tools, estimate efforts, manage risks, and communicate with stakeholders to ensure high-quality project delivery.
The Software Engineering Manager, Backend will lead a team to design, develop, test, and deploy a scalable travel platform. Responsibilities include architecture, system reliability, managing cloud infrastructure, fostering a strong engineering culture, and mentoring junior engineers.
As a Staff Software Engineer at Spotnana, you will design and develop cloud-native services, ensure customer satisfaction, guide best engineering practices, conduct code reviews, and collaborate with architects to innovate in the travel tech industry.
As a Staff Software Engineer, you will develop high-quality cloud-native services, oversee customer satisfaction in your area, guide engineering practices, conduct code reviews, and drive product reliability through hands-on coding and mentorship in a collaborative environment.
As a Travel Experience Agent, you will support VIP clients by managing their travel needs, ensuring accuracy and quality in travel arrangements, and utilizing technologies like GDS and Sabre. The role requires gathering customer feedback and adapting to the dynamic travel landscape to enhance customer experiences.
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