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Technical Support Representative II responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction. Onsite position in Clark, Pampanga. Responsibilities include providing support via phone, chat, and email, troubleshooting devices, creating knowledge base articles, and optimizing systems.
Provide technical support to customers experiencing technical issues with products or services, troubleshoot problems, and offer timely solutions. Ensure customer satisfaction and loyalty through excellent service. Research and maintain case records, create knowledge base articles, and optimize systems.
The Data Engineer will build and manage data infrastructure, create data pipelines for scalability, and develop visualizations and BI dashboards, focusing on ETL processes, data transformations, and reporting. Responsibilities include migrating data to Google BigQuery, working with DBT, and engaging in model building for growth forecasting and ad-hoc analytics.
The Insurance Verification Specialist will handle submission of claims to insurance companies, perform follow-ups, and communicate with legal offices to confirm representation for patients. Duties include verifying patient information in EMR systems, making outbound calls to retrieve policy details, handling inbound calls for benefit information, and maintaining HIPAA compliance.
As a Technical Support Representative III, you will provide advanced technical support through various channels, create and manage case records, contribute to knowledge base articles, and maintain client confidentiality. You’ll also mentor team members, identify training needs, and generate performance reports, while owning escalated cases during the resolution process.
The Senior Content Marketing Specialist leads the development of engaging content for Employer Branding and Talent Acquisition initiatives. Responsibilities include creating marketing strategies, managing social media content, engaging with target audiences, fostering relationships with internal teams, and coordinating branding and recruitment events to enhance brand awareness and drive candidate leads.
As a Salesforce Admin Support, you will provide technical assistance and customer support, handling customer inquiries, troubleshooting software issues, and mentoring Technical Support Specialists. You will ensure a high level of customer satisfaction and success by leveraging your knowledge of Salesforce and managing customer cases efficiently.
The Project Manager will define project requirements, create and manage project plans, lead and motivate cross-functional teams, communicate with stakeholders, manage budgets, identify risks, and ensure compliance with project standards, while staying updated on the latest technology trends.
As a Commissions Analyst, you will manage the end-to-end commission payment process, ensuring accurate and timely payments for colleagues on variable compensation plans. You will analyze financial data, identify process inefficiencies, and provide recommendations for improvement, while collaborating with finance team members.
The Data Processing Analyst is responsible for entering and processing data accurately. Tasks include data entry from various sources, performing quality checks, and ensuring data is up to date. Collaboration with other departments and adherence to company policies are essential. The role requires technical proficiency with various software tools and a positive attitude towards colleagues and customers.
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