Insurance Verification Specialist (CSR)

We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom. 

SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.

SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management. 

As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.

Insurance Verification/Legal Confirmation Specialist will be responsible for submitting claims to insurance companies, perform corresponding follow-ups as needed, and communicating with legal offices to confirm representation for patients.

What does a day in the life of an Insurance Verification/Legal Confirmation Specialist (CSR) look like?

• Reasonable accommodations may be made to enable individuals with disabilities to perform job-related functions.
• Verify all patient information is reflected accurately in all applicable electronic medical record (EMR) systems in accordance with documentation provided.
• Performs outbound calls with Insurance companies to retrieve and notate claim/policy details, benefit information, and points of contact with medical adjusters if applicable.
• Performs outbound calls with legal firms for confirmation of representation and updates in applicable systems.
• Prepares and submits clean claims to various automotive and major medical insurance companies in a timely manner.
• Answers inbound calls insurance companies to retrieve benefit information.
• Responds effectively to emails from administrative staff and from patients in a timely manner.
• Participates in additional trainings and staff meetings.
• Maintains strict confidentiality to patient information and adheres to all HIPAA guidelines/regulations.

What are the required qualifications of an Insurance Verification/Legal Confirmation Specialist (CSR)?

• At least 1 year of experience in a call center, healthcare, or insurance-related role.
• Must demonstrate consistent professional conduct and meticulous attention to detail
• Must possess excellent English verbal and written communication skills as well as interpersonal skills with patients and staff.
• Critical thinking skills and a positive attitude essential.
• Ability to multitask and work under pressure.
• Knowledge of bookkeeping, office functions and office software packages.

Technology and Remote Requirements:

• A computer system with a minimum of 2 monitors and internet speeds no lower than 50mbps.
• A camera, audio and microphone capabilities for training through Microsoft Teams.
• Preferable wired internet to WIFI to maintain consistent connectivity.
• A quiet and secure space, free from distractions and security in compliance to HIPAA for patient information.

Ninja Perks and Benefits

*Full time employees

● Competitive compensation

● Adherence to government-mandated benefits

● Retirement Savings Program with Company Matching

● Life Insurance

● HMO on day 1

● Paid time off, birthday leave

● Bonus and incentive plans

● Opportunities for skills training and personal and professional development

● Employee Referral Program

● Beautiful office space (for onsite employees)

● Free lunch provided daily (for onsite employees)

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.