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Responsible for delivering expert technical support for assay and instrument issues, leading troubleshooting efforts, and ensuring compliance with regulatory standards. The role involves training and communication with customers and teams to ensure optimal resolution of issues while maintaining technical knowledge and quality improvement processes.

The Technical Support Specialist provides expert technical solutions for assay and instrument-related issues via telecommunication and chat, ensuring compliance with internal procedures and regulations. The role includes troubleshooting, training customers, and collaborating with teams to enhance customer satisfaction and quality improvement.

The Technical Support Specialist is responsible for providing expert technical solutions for customer issues related to assays and instruments. They lead troubleshooting, communicate effectively with customers, and ensure compliance with cGMP and QSR standards while delivering training as needed.