The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Location : Seoul, Korea
Position Summary
The Field Service Engineer is responsible to execute all service activities assigned to him, Determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution which are coordinated via the Technical Solutions Centre, in an adequate and appropriate manner. It will include all service incidents, installation, preventative maintenance and system modification on demand.
Major Duties & Responsibilities
- The Field Service Engineer is responsible to execute all service activities assigned to him, Determine technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution which are coordinated via the Technical Solutions Centre, in an adequate and appropriate manner. It will include all service incidents, installation, preventative maintenance and system modification on demand.
- Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
- Communicating and accept all operative advices from the Technical Solution Center. Supporting the MXP Service processes and ensure optimal performance in all process activities related to within his/her area of responsibility
- Escalate incidents directly to the SME , TSC , ASM according to the defined parameters
- Inform managers immediately on all escalation issues
- Report any customer complaints with proper documentation to the TSC
- Ensure the proper use of tool & test equipment and report the usage on any related service report
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Ortho Care
- Maintain highest customer satisfaction, in particular within the framework of Ortho care Customer Services
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
- Ensure upgrades and modifications are performed in designated territory within the specified time frame.
- Responsible for maintaining and managing all assigned company assets that may include but not limited to: tools, parts inventory, mobility tools and mobile phone.
- Feedback of spare parts usage to ensure accurate and recommended spare parts inventory holding
- Supports the sales effort of system and service offerings, including customer training, system trials, demos.
- Identify personal training and development needs.
- Maintain and develop relevant technical and engineering skills
Minimum Education or Equivalent Experience Required/Preferred
- Possess a relevant bachelor degree in electrical/electronic or other relevant engineering/science qualifications.
- Minimum 5yrs hands-on experience servicing medical diagnostic equipment– with a willingness for continuous improvement and learning
Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred
- Undertake both domestic and international travel as required.
- Flexible to work outside of normal hours including some weekends.
- Form part in an on call roster
- Have a high degree of integrity, self-awareness and positive solutions focused attitude.
- Be able to develop professional relationships with colleagues at all levels
- Have the ability to organise effectively and deliver on commitments with minimal supervision.
- Be comfortable performing data analysis and manipulation within MS Excel
- The ability to keep cool in high-pressure situations.
- Hold a valid unrestricted driver's license and valid passport at all times.
#LI-SS1
What We Do
Ortho Clinical Diagnostics (Nasdaq: OCDX) is one of the world’s largest pure-play in vitro diagnostics (IVD) companies dedicated to transforming patient care.
More than 800,000 patients across the world are impacted by Ortho’s tests each day. Because Every Test is a Life, Ortho provides hospitals, hospital networks, clinical laboratories and blood banks around the world with innovative technology and tools to ensure test results are fast, accurate, and reliable. Ortho's customized solutions enhance clinical outcomes, improve efficiency, overcome lab staffing challenges and reduce costs.
From launching the first product to determine Rh+ or Rh- blood type, developing the world’s first tests for the detection of antibodies against HIV and hepatitis C, introducing patented dry-slide technology and marketing the first U.S. Food and Drug Administration-authorized high-volume antibody and antigen tests for COVID-19, Ortho has been a pioneering leader in the IVD space for over 80 years.
The company is powered by Ortho Care, an award-winning, holistic service and support program that ensures best-in-class technical, field and remote service and inventory support to laboratories in more than 130 countries and territories around the globe.
