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Join our End User Adoption team at Nasdaq to drive value for customers by maximizing their experience, satisfaction, and utilization of our Trade Surveillance platform. Responsibilities include executing adoption strategies, delivering training, contributing to program expansion, and collaborating with cross-functional teams.

As a Senior Technical Account Manager at Nasdaq, you will provide dedicated technical support to clients, ensure effective delivery of services, coordinate incident resolutions, and maintain strong client relationships while managing project risks and budgets.

The Customer Success Senior Specialist is responsible for building and maintaining strong relationships with key decision makers at customer accounts, achieving revenue targets, conducting strategy meetings, and managing client communications to prevent retention risks. The role focuses on promoting the organization's products and services via presentations and addressing customer concerns proactively.