Customer Success Senior Specialist

Posted 6 Hours Ago
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Moncayo, Chihuahua
Senior level
Fintech
The Role
The Customer Success Senior Specialist is responsible for building and maintaining strong relationships with key decision makers at customer accounts, achieving revenue targets, conducting strategy meetings, and managing client communications to prevent retention risks. The role focuses on promoting the organization's products and services via presentations and addressing customer concerns proactively.
Summary Generated by Built In

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may involve an international partner or major global accounts. Creates demand for the organization's products and services by raising their profile with customers Achieves revenue targets by increasing revenue spend per account. Conducts regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.

  • Develops effective relationships with key senior-level decision makers and influencers at an assigned group of customer accounts that typically includes a limited number of strategic customers.
  • Achieves revenue targets by increasing revenue spend per account.
  • Facilitates client meetings presenting all available information.
  • Proactively reaches out to accounts to ensure there are no retention risks/losses.
  • Provides information about the organization’s products and services by raising their profile with customers through face-to-face presentations and phone conversations.
  • Responds to escalated customer issues.

  • Education Required: MBA, MSc or related discipline, or equivalent work experience.
  • Experience Required: At least 8 years

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

The Company
HQ: New York, NY
4,798 Employees
On-site Workplace

What We Do

At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.

In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.

Sixteen years later on the other side of the Atlantic, OMX became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.

That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.

All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities.

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