Our End User Adoption team is on a mission to help our customers get the best results from Nasdaq’s leading Trade Surveillance platform (NTS). We’re a team of customer-centric, functional experts who are passionate about helping our customers achieve their trade surveillance objectives using the full suite of NTS functionality. We care deeply about our customers' problems & improving their overall experience when using the service, ultimately reducing churn & driving long-term loyalty. We are the internal champions of the customer, who demonstrate our understanding of their problems, business objectives and service usage to drive adoption through collaboration with Delivery, Marketing & Product teams.
We are looking for a dynamic user-adoption expert to join our team to help drive value for our customers using the Trade Surveillance solution.
Responsibilities
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Own the execution of strategies to ensure our end users experience, satisfaction and utilisation of the NTS (Nasdaq Trade Surveillance) service is maximised.
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Deliver focused and tailored training to our customers across the full suite of NTS services to ensure best practices are utilized.
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Own the training and delivery of strategic projects within the NTS service which focus on driving long-term customer value.
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Contribute to the expansion of programs which improve our end users experience – Such as the creation of new learning content (Knowledge Base), video resources & community building.
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Collaborate closely with Product, Marketing and Delivery teams to ensure end user adoption practices are incorporated into all areas of the customer lifecycle.
What We Expect:
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3+ years of proven experience supporting end-users in a functional role (User Adoption, Customer Success, Business Analysis) within a SaaS environment.
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Exceptional communication, interpersonal & presentation skills.
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Strong client management skills & a strong drive to help solve customer problems using new and existing functionality.
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Strong judgment, creativity, and exceptional problem-solving skills.
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Excellent English verbal and written skills
What Would Be Helpful?
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Experience working in the Trade Surveillance, Compliance or RegTech industry is a plus.
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An understanding of Capital Markets, Regulatory Technology & Exchange Regulation/Rules.
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A strong data-mindset & experience working with data analytics platforms such as Splunk, Pendo & Planhat.
What do we offer you?
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Monthly base salary gross 2600 - 3200 EUR/month. Final offer will be based on your experience and skills
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Annual monetary bonus
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An opportunity to become a Nasdaq shareholder
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Employee Stock Purchase Program Nasdaq stocks with a discount
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III pillar pension plan with additional contribution from Nasdaq
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Flexible health insurance program
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Flexible working schedule and hybrid way of work
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Additional paid leave days after 2 years of working at Nasdaq
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Flex day program (up to 6 paid days off a year)
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Internal mentorship program – get a mentor or become one
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Wide selection of online learning resources, e.g., Udemy
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
What We Do
At Nasdaq, we're relentlessly reimagining the markets of today. Not by chasing the possibilities of tomorrow, but by creating them.
In 1971, the microprocessor was born. Nasdaq wasted no time capitalizing on the new technology by bringing all-electronic trading to the market. Later in the decade, this provided the likes of Apple and Microsoft with the means to raise capital that was previously unavailable to them.
Sixteen years later on the other side of the Atlantic, OMX became the world’s first publicly traded and listed exchange company. In 2007, Nasdaq merged with OMX with a vision to be a single company with a single mission: Deliver the kind of resources that would solve the logistics of the global capital markets.
That vision has served us well. So well, in fact, that Nasdaq transformed itself from a U.S.-based equities exchange to a diversified technology provider for thousands of global firms. Today, we’re the leading technology and information services provider to the capital markets. And our Global Trading and Market Services business have become a significant part of our client offerings.
All this can be traced to Nasdaq’s focus on synchronizing and optimizing market movement – an essential principle in the growth of business economies. No one else provides customers with such a high level of infrastructure, tools and strategic insight. Customers have taken advantage of the fact that we’re the single largest liquidity pool for U.S. equities (in volume traded). We’re also acclaimed for our top-rated data offerings. And, of course, for the Nasdaq 100 — home to many of the world’s most heralded securities.
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