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The Customer Experience Executive is responsible for delivering exceptional service to customers over the phone, email, and live chat. This role requires strong communication skills and an understanding of customer service metrics, all while working under the guidance of Circle Leaders.

Customer Service Representatives at Probe CX will handle inbound service calls related to customer inquiries and booking management. They will utilize knowledge of client-specific processes and access systems to address customer needs, ensuring accurate information is provided for customer satisfaction.

As a Customer Experience Executive at Probe CX, you will handle inbound and outbound calls, provide timely responses to inquiries through email and live chat, troubleshoot customer issues, manage complaints, and ensure high customer satisfaction. You will document customer interactions, participate in training Sessions, and maintain confidentiality and compliance with company policies.

As a Customer Experience Executive at Probe CX, your main responsibility is to provide exceptional service to customers, ensuring accuracy and efficiency in every interaction while meeting performance metrics.

As a Retention Specialist at Probe CX, you will engage with clients to address inquiries, drive customer loyalty, and support product switching processes. The role requires effective communication, an understanding of customer needs, and adherence to compliance guidelines while achieving productivity targets.

Customer Service Representatives will handle inbound service calls related to pre-booking and post-booking inquiries, assisting customers with their needs using client-specific processes and systems. The role involves managing existing bookings, creating new ones, and ensuring customer satisfaction through effective communication and resolution of inquiries.

The Circle Leader at Probe CX will manage operations to ensure they align with quality specifications. This role involves overseeing team performance, managing HR issues, coaching staff, and ensuring superior customer service while meeting sales targets and operational standards. You'll coordinate communication between team members and management and implement strategies for process and product improvement.