Top Tech Jobs & Startup Jobs

As a Customer Support Representative, you will provide first-level support to customers through email and chat, handle inquiries, troubleshoot issues, and ensure customer satisfaction. You will document customer interactions, maintain accounts, and collaborate with the team on best practices while using CRM and Microsoft Office tools.

The WFM Manager will oversee workforce management strategies and processes in a contact center, focusing on resource utilization, capacity planning, and performance standards. Responsibilities include forecasting call volumes, budget management, project implementation, and collaborating with internal and external teams to optimize staffing strategies and improve operational efficiency.

As a Customer Care Agent at Helpware, you will provide exceptional customer service through email and live chat, addressing customer inquiries with personal and friendly responses. Responsibilities also include identifying issues, collaborating with the team to resolve them, and supporting customers in multiple languages. This role requires adaptability, strong communication skills, and a genuine empathy for customer needs.

The role involves maintaining and enhancing existing COBOL systems, collaborating with teams to understand requirements, troubleshooting legacy system issues, migrating COBOL code to Java, participating in code reviews, and documenting technical specifications.

The Spanish Customer Support Representative will provide exceptional customer service via phone, email, and social media, resolving inquiries related to ticket sales, payments, and account issues. This role requires maintaining performance metrics and advocating for clients while ensuring a positive customer experience.

The Middle COBOL Engineer will maintain and enhance COBOL-based systems, collaborate with cross-functional teams, troubleshoot legacy system issues, assist in migrating code to Java, participate in code reviews, and document technical specifications.

The Tier 2 Support Engineer will provide technical assistance to customers by addressing inquiries and troubleshooting issues across various platforms. Responsibilities include documenting inquiries, collaborating with global support teams, and ensuring customer satisfaction through problem-solving and technical expertise.