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The Principal Customer Support Engineer provides high-level technical support to top customers. They troubleshoot complex issues, collaborate across teams, manage customer relationships, and contribute to service delivery and process improvements. They also prepare complex reports using SQL.

The Solutions Engineer at Infobip will design and implement customized solutions for customers, ensuring delivery on time and within budget. They will collaborate with internal teams, manage technical documentation, and engage in customer interactions to understand and meet their business needs. The role includes consulting, conducting demos, and contributing to continuous development within the organization.

As a Customer Growth Executive at Infobip, you'll build and maintain client relationships, ensure customer satisfaction and retention, and pursue new business opportunities. You'll coordinate with internal teams to address technical needs, meet quarterly KPIs for business growth, and monitor client traffic for financial health. Additionally, you'll provide insights for product improvement and participate in continuous team development.

As a Solutions Engineer at Infobip, you will design and implement tailored solutions for clients by understanding their business needs, delivering technical documentation, conducting demos, and customizing products, ensuring projects exceed expectations and are completed on time and within budget.

Help customers understand the value of Infobip solutions and services, design and implement innovative solutions, contribute to internal initiatives, and focus on continuous development.

Build and maintain trusted relationships with Tier1 clients, meet quarterly KPIs for business growth, work closely with Customer Success for SaaS business, analyze and forecast client traffic to maximize revenue. Coordinate internal teams for client requirements and influence customer experience. Mentor team members, stay updated on industry trends and competition.

As a Telecom Account Manager at Infobip, you will build and maintain customer relationships, serve as a primary contact for technical inquiries, develop tailored solutions, collaborate with teams to resolve challenges, and ensure effective communication and service delivery to clients.