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The Operations Manager at Accolade is responsible for overseeing multiple teams, driving operational effectiveness, and ensuring high employee engagement. Key responsibilities include coaching team members, managing performance metrics, developing strategies for service delivery, and facilitating continuous improvement within operational processes.
The Mgr, Customer Partnerships is responsible for managing customer relationships, ensuring customer satisfaction, and driving revenue retention. Responsibilities include strategic account planning, performance monitoring, leading internal initiatives, managing reporting, and supporting new customer onboarding. The role entails close collaboration with various departments and external partners to improve service delivery and meet customer objectives.
As a Specialist in Data Integration, you will work within an Agile Sprint team to deliver data integration projects. Your responsibilities include gathering requirements, building and testing data pipelines, resolving data quality issues, and working with partners to ensure the effective ingestion and extraction of data sets for healthcare services.
As a member of an Agile Sprint team, you will work on Data Integration projects, collaborating with stakeholders to gather data requirements, building and deploying data pipelines, troubleshooting data quality issues, and facilitating consistency of the data model across initiatives.
The Software Engineering Manager at Accolade oversees the design, architecture, and development of a rule-based engine and configuration system for a scalable web application. Responsibilities include collaborating with product management, hiring and building a team, ensuring high-quality deliverables, and communicating effectively with stakeholders.
The Operations Analyst I, Knowledge Content is responsible for sourcing, analyzing, and maintaining quality customer and partner content to support the Accolade Front Line Care Team. Key responsibilities include managing communications with vendors and partners, maintaining implementation materials, ensuring consistency of content, and participating in cross-functional initiatives to improve service delivery.
The Knowledge Content Editor collaborates with stakeholders to create and maintain content for customer-facing interactions, ensuring compliance with company guidelines and addressing content gaps. Responsibilities include quality assurance, content design oversight, training, and support for new client implementations in the healthcare sector.
The Data Integration Manager at Accolade is responsible for managing a team focused on data integrations, prioritizing stakeholder requests, maintaining relationships with data partners, ensuring effective communication between teams, creating documentation, and identifying process improvements.
As a Program Manager, you will lead a SCRUM team, own the software engineering backlog, align deliverables with organizational goals, and ensure Agile best practices are applied. You will manage communication and coordinate efforts with stakeholders and vendors, while focusing on metrics to define product deliverables’ success.
As the Lead Knowledge Content Editor, you will lead a team responsible for managing customer and internal content, ensuring high quality and adherence to best practices. You'll collaborate with stakeholders, drive team engagement, and implement improvement initiatives while providing expert content guidance.
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