Software Engineering Manager

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

As our Software Engineering Manager you will be responsible for leading, mentoring, and growing an agile team of front-end and full-stack engineers. You’ll have a part the design, development, and operation of multiple marketing websites, our customer experience portal, and sales demo work. You’ll push for excellence in code quality, product quality, observability, analytics, and system design. You’ll work closely with stakeholders internally and externally with a strong focus on customer outcomes. Your primary responsibility will be to support your team with coaching, guidance, assistance, and maintaining a happy & healthy group of people that deliver fantastic experiences to our customers every day.

A day in the life 

• Delegate and empower your engineering team, elevating their strengths.

• Work with Product Management and Engineering teams to define the scope and requirements.

• Participate in design, architecture, and plan the delivery of the proposed scope.

• Hire and interview prospective Accolade teammates on site

• Mentor and grow talent within Accolade.

• Coach your team to be the best they can be.

• Drive for adherence to Accolade best-practices across technology.

• Effectively communicate the status, manage expectations, and demonstrate creative, analytical skills in both technical and business environments.

• Write code, participate in code reviews in Nextjs, React, Hubspot, and more.

• Contribute to best practices and help guide the future of our application technologies.

What we are looking for: 

• An exemplar of the Accolade Core Values (ask your recruiter).

• Demonstrable ability to communicate effectively in the areas of technical ownership. 

• Experience in designing, architecting, and developing scalable services utilizing micro-service and serverless technologies with a preference for experience with AWS ECS and Lambda. 

• Comfort committing and delivering on both scope and timelines, making effective tradeoffs.

• 8+ years of experience in building web services, REST APIs, and general backend infrastructure is required 

• 8+ years of experience in front-end development with JavaScript and JavaScript libraries/frameworks 

• 3+ years of experience in Leadership and Mentorship of Software Engineers of various levels 

• Solid understanding of SEO, Image Optimization, Website Performance 

• Experience in building and working in a highly agile, collaborative, innovative, and flexible environment. 

• A strong foundation on Modern DevOps culture including owning your own infra stack

Desired Personal Characteristics: 

• A supportive leader who leads by example with empathy first

• An excellent engineer with a “can-do” attitude and a passion for excellence

• Hands-on, detail-oriented, methodical & inquisitive

• A motivated self-starter with demonstrable experience who quickly grasps complex challenges 

• A skillful communicator both written and verbal that works well with those inside and outside the engineering disciple

• A strong customer focus and metrics-driven 

• Fantastic collaborator, team player, negotiator, and influencer 

• Fast fail entrepreneurial and innovative spirit

• Thrives in a fast-paced environment where continuous improvement is the norm and the bar for quality is extremely high 

• Excited by the challenges of working in a product team undergoing rapid growth serving millions of customers 

While working in Accolade you will enjoy the following benefits:

• RSUs grant

• Employee Stock Purchase Plan

• 5 weeks of vacation + personal days

• 1 paid day off for your volunteerism per year

• Cell phone and a plan for unlimited personal use as well

• Sodexo Gastro Pass Card with no contribution

• Flexi Pass Card per month or Multisport Card

• Parental benefits

• Virtual hospital service uLekare.cz

• Ginger Emotional Support app (www.ginger.com)

• Udemy Business Platform for Hard/Soft skills training

• Carrott - support on family forming journey (www.get-carrot.com)

• Fresh fruits and office breakfasts

• Home office and flexible working hours

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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